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Shipping Policy
Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 2-4 calendar days of order confirmation/payment.
Shipping Cost & Transit Time
Please note:
Please notice that customers who are in Hawaii and Las Vegas will takes longer time to receive their packages than customers who are in other states of USA.
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Shipping Location:We offer delivery to worldwide.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 24 to 48 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email support@soucherry.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
About Tax
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
Phone:+1 (510)399-7432
Email:support@soucherry.com
Address:6713 Laurelwood Ave,Baltimore, NY 21209,US.
